I was visiting with my friend, Ally who has an important position in HR at a major corporation. She was talking to my teens, telling them where the jobs are going to be in the future. "Technology and environment," she said. "You know what jobs won't exist in a few more years? Customer service," she went on to say. "Customer service jobs will be nearly non-existent."
"That's okay. With his grades," I nodded my head toward my son, "my kids are likely to end up scooping elephant poop at the zoo," I joked. Then I thought about it for a minute. Could she be right? No customer service? Sure, you rarely speak to a person when you call a customer service line anymore. You get routed through an automated system, but I can't imagine customer service jobs disappearing altogether. Will they?
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