My friend Ally and I spent the day in the Magic Kingdom on Sunday. I generally visit the Disney World parks with my kids, seeing the place through their eyes and finding it nothing short of magical. On Sunday I had the opportunity to view the Magic Kingdom through the critical eyes of my friend who is a director of human resources for a major corporation. And you know what I learned? Disney World truly is the happiest place on earth. Companies like Delta, IBM, Chrysler, and GM have spent lots of money to learn the secret to Disney’s success from the Disney Institute which has been teaching companies about customer service and brand loyalty since 1986. Here, for the bargain price of free, I’ll tell you how you can incorporate some of Disney’s strategies in your own lives at home or at work or wherever you are.
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